30 Day Return Policy

Easy, Hassle Free 30 Day Return Policy

We want you to feel comfortable and confident when shopping at Jeulia, which is why we offer a straight-forward 30 day return policy. If you are not completely satisfied with your purchase, you may return it for a refund (minus any shipping or gift packaging charges) within 30 days of the delivery date.

  • The item must be returned in a new and unworn condition (no damage, no wear).
  • The item being returned must have the jewelry tag attached.
  • Customized items (including customized size, engraved, customized color) will not be accepted for refund. (Please kindly be noted that customized sizes including: size≤4 , size≥10 and half sizes).
  • Replacements will not be refunded.
  • You will be responsible for the return shipping cost.

Return Process

To request a return, or if you otherwise require assistance, please email us at: [email protected]

Upon receipt, all returned items are inspected for signs of wear or damage prior to issuance of any refunds, replacements or credits. New and unworn condition means that items show no sign of scratches, marks, or blemishes. Additionally, items modified or re-sized by another jeweler are not considered new. Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.

 

Jewelry Tag

The item being returned must have the jewelry tag still attached. Do not remove this tag until you are certain you want to keep your item. The tag does not need to be removed for ring sizing purposes. The thread is extremely thin and will not impact how the ring fits.

 

Important Note: Packages returned without consent will not be accepted!

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