1. Whether I can get refund for Jeulia Prime after I join it?
Jeulia Prime is not refundable.
2. Whether Free 3-Day Shipping is available for all countries?
No, it is only available for USA.
3. What does 10x Points mean?
It means you will get 10 times points for what you paid for your order. For example, if you paid $100 for your order, you will get 1000 points, which is equal to $10 for your next purchase.
4. What is Free Standard Shipping No Minimum?
For the most countries, we offer free standard shipping (valued $9.90).
5. How do I use Jeulia Prime to place my order?
You just need to log in your account then you will enjoy Prime Pirce for any items (excluding daily deal items, virtual items & lucky bag).
6. How can I get dedicated VIP service?
The service is only for Jeulia Prime members. All tickets from Prime members will receive 7x24 dedicated services.
7. What is Return Shipping Fee Reimbursements?
For Prime members, we'll reimburse you $10 Store Credit automatically as the return
shipping fee for your first return or exchange, as per request.
8. How do I get Free Birthday Surprise?
In your birth month, if you make a purchase, a free birthday surprise will be included in your order.（Only available for Prime Annual）